Complaints handling

The purpose of this policy is to ensure the effective implementation of the complaint handling and customer satisfaction system in TAV Kazakhstan in order to improve the quality of customer service, analyze, evaluate and take measures to quickly resolve complaints received, to ensure continuous monitoring, and to improve customer relations. 

Feedback

Almaty International Airport has opened a special e-mail address ( customer.service.ala@tav.aero ) for customer inquiries. This email address is clearly visible in all of our social media channels. (or: on all of our official social media)