Privacy

Privacy

This text is intended to inform you about your personal data security.

You can visit our website as often as you wish without sharing your personal data. During your visit to our website, your personal data will be collected only with your permission and knowledge. Your personal data will be recorded and protected by TAV Airports Holding at all time. Your personal data such as your name and surname, postal address, date of birth, gender, telephone and fax number, e-mail address is recorded after you submit it to our website.

Please note that if the message is not encrypted in the e-mail communication, the security of the message cannot be guaranteed and you will be responsible for the security of the e-mails you send.

Our website may include links of other web pages which are not operated by TAV Airports Holding. If you visit any of these web pages, please review their privacy and other policies. TAV Airports Holding is not responsible for the other web pages’ policies and practices. 

TAV Airports Holding reserves the right to amend its privacy policies, therefore, we recommend you to regularly check our Privacy Policy published on our website.

Covid19: Travel Safe

We remind you that, despite the lifting of restrictions, the specialists of the Ministry of Health of Kazakhstan recommended at Almaty airport to keep a distance in places with a large crowd of passengers. Also, for your convenience, sanitizers are placed in crowded places. When visiting the airport medical center, it is recommended to wear medical masks. For non-contact thermometry, remote thermal imagers are installed at all entrances to the terminal. We ask you to be responsible in public places and observe safety rules to avoid infection with COVID-19. We inform you that in accordance with the order of the Interdepartmental Commission on Preventing the Occurrence and Spread of Coronavirus infection in the Republic of Kazakhstan, vaccination points have been opened in medical organizations of the city. The nearest vaccination point from the airport is located in the city polyclinic № 32.

We have implemented signage for you to keep your physical distance with others during security control. Please adhere to directions.

X-ray machines and trays are disinfected frequently.

No, you can still check-in to your flight when you arrive at the terminal. On the other hand, for a faster and safer experience, we recommend to complete your online check-in before arriving at the terminal, whenever possible

Currently, due to the lifting of restrictions by the Ministry of Health of Kazakhstan, the entrance to the terminal of Almaty International Airport is allowed for all visitors, including airport employees, as well as meeting and accompanying persons.

To make your trip comfortable and without problems, we recommend arriving at the airport in advance: you must have time to pass the check through Ashyk, pack your luggage, check in for the flight, check in your luggage and, of course, have a cup of coffee before the flight.

WE REMIND YOU:
- passenger registration for international flights begins 2 hours before departure, for domestic flights-1.5 hours;
- check-in ends 40 minutes before departure.

Late passengers are not allowed on the flight. These time frames are approved in the Rules for organizing passenger services at airports of the Republic of Kazakhstan.

All lounge areas are cleaned and disinfected as prescribed by public health authorities with increased frequency based on the air traffic.

The food points at our airport are arranged in such a way that you maintain a safe physical distance with other people. Please follow the instructions and pointers. Catering facilities, kitchens and storage rooms are often disinfected. The Ministry of Health of Kazakhstan recommends the wearing of medical masks in crowded areas.

The duty-free at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at duty-free shops.

Duty-free areas and storage areas are frequently disinfected.

For your safety, the Ministry of Health of Kazakhstan recommends wearing medical masks in crowded areas, as well as in the medical center of the airport

Precautions to be taken at airports against COVID-19 are determined by the Resolution of the Chief Sanitary Doctor of the Republic of Kazakhstan. We try to fully maintain all precautions at our airport.