Occupational Health & Safety
Almaty airport is the first in the cis to receive an international certificate of passenger safety in the conditions of a pandemic
Environmental protection policy
Complaints handling
The purpose of this policy is to ensure the effective implementation of the complaint handling and customer satisfaction system in TAV Kazakhstan in order to improve the quality of customer service, analyze, evaluate and take measures to quickly resolve complaints received, to ensure continuous monitoring, and to improve customer relations.
Information Security and Enforcement Policy
The purpose of protecting safety data and information and their respective sources is to ensure that they are always available for use to maintain or improve safety...
Safety Policy
As a President of JSC "Almaty International Airport", I am responsible for ensuring safe and smooth operations at the Almaty International Airport.
Integrated Management System Policy
Winning recognition and an exceptionally positive reputation by providing quality services that meet international and national aviation standards...