Passengers with disabilities

Passengers with disabilities

Almaty International Airport offers a package of services to help passengers with disabilities when they are at the airport.
You will be met by qualified personnel who will provide assistance and help at all stages of operational service.

How to use the services?

When booking and purchasing your ticket, be sure to advise which special services and assistance you will need at the airport and during your flight.

When applying, you should inform the following:

  • Date and number of the flight;
  • Airline name;
  • Nature of disability;
  • Whether there is a wheelchair, its size, possibility of transformation, availability of battery;
  • Whether there are crutches or a guide dog;
  • Contact information;
  • What services you need;

For the comfort of stay and mobility of people with disabilities at the airport there are available:

1. Parking lots for people with disabilities;
2. Tactile relief markings of the paths of way, starting from the bus stop to the front door of the terminal building
3.  Help call buttons in all sanitary units for PRM;
4.  24-hour accompanying service for passengers with disabilities;
5.  Specially equipped information desks, which are equipped with induction systems, cameras and monitors, and connected to the city service for sign language interpretation for the hearing-impaired;
6.  Audio and visual reproduction of information in elevators;
7.  Supporting handrails according to Construction Directives and Rules in all sanitary units for PRM
8.  Seats marked with the sign (PRM) in all waiting lounges;
9.  Wheelchairs designed for delivery on board an aircraft;
10. Audio panel for the sight-impaired - the mnemonic is a terminal layout designed specifically for the blind or visually impaired
11. Ambulift (special vehicle with a lifting cab) for passengers with disabilities

All services are free of charge.

Contacts of the medical center: +7 (777) 009 97 94, +7 (727) 270-30-30.

Covid19: Travel Safe

We remind you that, despite the lifting of restrictions, the specialists of the Ministry of Health of Kazakhstan recommended at Almaty airport to keep a distance in places with a large crowd of passengers. Also, for your convenience, sanitizers are placed in crowded places. When visiting the airport medical center, it is recommended to wear medical masks. For non-contact thermometry, remote thermal imagers are installed at all entrances to the terminal. We ask you to be responsible in public places and observe safety rules to avoid infection with COVID-19. We inform you that in accordance with the order of the Interdepartmental Commission on Preventing the Occurrence and Spread of Coronavirus infection in the Republic of Kazakhstan, vaccination points have been opened in medical organizations of the city. The nearest vaccination point from the airport is located in the city polyclinic № 32.

We have implemented signage for you to keep your physical distance with others during security control. Please adhere to directions.

X-ray machines and trays are disinfected frequently.

No, you can still check-in to your flight when you arrive at the terminal. On the other hand, for a faster and safer experience, we recommend to complete your online check-in before arriving at the terminal, whenever possible

Currently, due to the lifting of restrictions by the Ministry of Health of Kazakhstan, the entrance to the terminal of Almaty International Airport is allowed for all visitors, including airport employees, as well as meeting and accompanying persons.

To make your trip comfortable and without problems, we recommend arriving at the airport in advance: you must have time to pass the check through Ashyk, pack your luggage, check in for the flight, check in your luggage and, of course, have a cup of coffee before the flight.

- passenger registration for international flights begins 2 hours before departure, for domestic flights-1.5 hours;
- check-in ends 40 minutes before departure.

Late passengers are not allowed on the flight. These time frames are approved in the Rules for organizing passenger services at airports of the Republic of Kazakhstan.

All lounge areas are cleaned and disinfected as prescribed by public health authorities with increased frequency based on the air traffic.

The food points at our airport are arranged in such a way that you maintain a safe physical distance with other people. Please follow the instructions and pointers. Catering facilities, kitchens and storage rooms are often disinfected. The Ministry of Health of Kazakhstan recommends the wearing of medical masks in crowded areas.

The duty-free at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at duty-free shops.

Duty-free areas and storage areas are frequently disinfected.

For your safety, the Ministry of Health of Kazakhstan recommends wearing medical masks in crowded areas, as well as in the medical center of the airport

Precautions to be taken at airports against COVID-19 are determined by the Resolution of the Chief Sanitary Doctor of the Republic of Kazakhstan. We try to fully maintain all precautions at our airport.