FAQ
Frequently asked questions of Almaty International Airport
I'm not sure what I need to do before my flight. Is there a step-by-step guide I can follow?
Yes, you can find everything you need to prepare for your departure – from check-in to boarding – in our online guide. For more details: Departure Guide
Is there a quiet place where my family or I can relax before the flight?
Yes, you are welcome to use our Quiet Zones, open to all passengers who prefer a calm space before boarding. For more details: Quiet Zones
Is there a play area where my child can spend time while we wait for our flight?
Yes, our Kids Zone is designed especially for young travelers to play and relax safely before departure. For more details: Kids Zone
Is there a place to pray in the terminal, regardless of my faith?
Yes, our Prayer Rooms are open to passengers of all faiths who wish to take a quiet moment for worship. For more details: Prayer Room
I'm traveling with my baby. Is there a private room for feeding and changing?
Yes, you can use our Mother & Child Rooms, offering privacy and comfort for families with infants. For more details: Mother & Child Rooms
Is there a dedicated area where my pet can walk, rest, and stay safely at the airport?
Yes, all pets traveling through the airport can use our Pet Zone to stretch, rest, and relax. The area is regularly cleaned and maintained to meet hygiene and safety standards, ensuring your pet feels comfortable during your journey. For more details: Pet Zone
Where can I see which restaurants and cafés are available at the airport?
You can explore all restaurants, cafés and bars at Almaty International Airport on our Food & Beverages page, including their locations and opening hours. For more details: Food & Beverages
Which shops can I visit for shopping at the airport?
You can view all fashion, duty free, convenience and specialty stores on our Shops page and plan your shopping before you arrive. For more details: Shops
What should I expect after landing in Almaty? Is there a guide that explains the arrival process?
Yes, we have an Arrival Guide that walks you through immigration, baggage claim, customs and exiting the terminal. For more details: Arrival Guide
What transport options do I have to get to and from the airport?
You can see all available transport options — including taxis, public transport and car rental — on our Transport page. For more details: Transport Options