Frequently Asked Questions
The mother and child rooms are located:
- in the accumulator of local departures immediately behind AlaportCafe (7,8 gate)
- in the transit zone on the ground floor;
- in the common area on the ground floor to the left of the terminal entrance.
In the office at Almaty airport - on the second floor of the terminal, in the check-in hall for local flights; around the clock.
At the ticket office on the second floor of the airport in the local departures hall;
the airline's representative office has an entrance from the end of the Aksunkar Hotel.
On the ground floor, the ticket office "Transavia".
Dogs, cats, birds and other animals are accepted for carriage only accompanied by adult passengers and with the prior consent of the Carrier. The passenger must provide a certificate and other documents required by the veterinary authorities of all countries on the route.
Vet. San. Inspection tel.:
+ 7 (727) 244 44 77 Air Astana
+7 (7252) 99 88 80 SCAT
+7 (727) 356 14 14 Qazaq Air
+7 (727) 349 33 36 Turkish Airlines
+7 (727) 315 55 35 Aeroflot (Transavia)
+7 (727) 356 32 35 Asiana