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Enjoy our premium services in Almaty International Airport
International Departures/Arrivals

Extime Lounge: The Ultimate Relaxation Experience Awaits You at Almaty International Airport
Extime Lounge invites passengers to combine time-saving with the promise of a smooth and pleasant start to their journey at Almaty International Airport. Every detail is meticulously crafted to provide you with maximum comfort, whether you are arriving, departing, or connecting. Guests can indulge in an all-you-can-eat buffet featuring local and global delicacies, accompanied by a selection of premium beverages. Our primary goal is to transform every visit into a unique and memorable experience, offering a moment of personalized quality away from the crowd.
Extime Lounge redefines luxury with expanded services, a wider range of amenities, and thoughtful, experiential touches. In Almaty, each traveler enjoys a distinct and exceptional experience tailored just for them.

Departure:

• Warm and personalized welcome: Each passenger is greeted with personalized care and attention to ensure a welcoming atmosphere from the very beginning.
• Seamless guidance: A dedicated VIP hostess guides passengers from the moment of arrival, with clear signage throughout the airport.
• Excellence in service quality: An all-you-can-eat buffet featuring local and global delicacies, accompanied by a selection of drinks and beverages.
• Privacy and discretion: Ensured during all passport control, customs, and security procedures.
• Accompanied travel: Continuous attention provided from check-in to the boarding announcement.
• Effortless experience: The entire journey is designed to be stress-free, with a dedicated team ensuring passengers fully enjoy their travel experience.

Arrival:

• Personalized welcome: Passengers are greeted upon arrival with a warm, personalized welcome by our dedicated VIP hostess.
• Seamless guidance: The VIP hostess ensures smooth navigation through the airport, guiding passengers from the aircraft with clear signage.
• Porter assistance: A dedicated porter assists with collecting and managing luggage, ensuring a hassle-free experience.
• Privacy and discretion: All processes, including passport control and customs, are handled with the utmost privacy and discretion.
• Exclusive lounge access: Passengers can relax in the Extime VIP Lounge, enjoying premium delicacies while waiting for their ground transportation.
• Effortless experience: The entire journey is designed to be stress-free, with a dedicated team ensuring passengers fully enjoy their travel experience.

For reservations or any urgent questions, you can call us between  09:00 AM -  09:00 PM (Almaty times on )on our local number:
Telephone:  +7 (727) 357 4679
E-mail: [email protected]

General Terms and Conditions:

• Visa fee is not included in the service fee
• In the event that Extime Lounge services cannot be provided for reasons beyond Extime Lounge's control, a 100% cancellation fee will be VIP charged

Such reasons include:

• Unnotified changes and cancelations of bookings
• Issues encountered at the border checkpoint or check-in desk due to missing documents
• Incorrect or missing booking details
• Passenger not introducing themselves to the Extime Lounge team

Price of VIP Service in Extime Lounge in Terminal 2:

Discover unparalleled comfort at Primeclass VIP!

Available exclusively through prebooking and prepayment, the Primeclass VIP Lounge offers a serene retreat designed for complete relaxation before your flight. Open 24/7, every detail is carefully curated to make each guest feel special. Enjoy fresh selections from the buffet, explore over 7,000 newspapers and magazines online, and stay informed with real-time flight updates displayed throughout the lounge.
 

Prices (including VAT):

Departure 35 500 KZT

Arrival 24 000 KZT

Departure:

• Warm welcome by a VIP hostess and porter upon pre-booking and prepayment at the domestic departure terminal entrance on the 2nd floor.
• The separate check-in counter and luggage drop-off counter.
• Porters handle luggage transfer to the general check-in counters after the check-in procedure.
• Access to the designated Fast Track lane at the security checkpoint.
• Guidance to the lounge located immediately after security on the second floor.
• A curated selection of premium food and beverage options.

Arrival:

• Personalized greeting by a VIP hostess at the gate or remote parking area.
• Escort to the luggage zone.
• Porter services for luggage handling.
• Assistance from agents until guests are safely in their taxi or private car.

For reservations or urgent inquiries, our team is available daily from 09:00 to 21:00 (GMT +5). Please contact us on our local number:

Telephone:  +7 (727) 357 4065​
E-mail: [email protected]​