Integrated Management System Policy

Integrated Management System Policy

Winning recognition and an exceptionally positive reputation by providing quality services that meet international and national aviation standards in aviation security, flight safety and regularity, agreed service standards for airlines, cargo customers, stake holders and other commercial partners is considered by the Almaty International Airport JSC management as a policy in the field of Integrated Management System.

The Integrated Management System Policy is based on compliance with the following principles:

  • improving activities based on a systematic and process approach, making management decisions based on reliable information and risk analysis;
  • follow and adhere to the regulations and the legal requirements of the Quality, Environment, Health, and Safety, Customer Service and Customer Complaint management systems;
  • ensuring the implementation of corrective and preventive actions in a timely manner whenever deficiencies are detected;
  • material stimulation to involve the conscientious and creative potential of staff into the organization activities; 
  • maintaining a high degree of professionalism of each employee and sustainable occupational health and safety culture;
  • promoting and ensuring compliance with ethical standards that are published in corporate Code of Conduct;
  • building of risk-oriented mentality within the organizational culture;
  • reducing the impact of harmful and hazardous factors on the lives and health of employees and concerned parties;
  • reducing the negative impact of activities on the environment, including continuous monitoring of environmental indicators and their subsequent improvement;
  • reducing the specific consumption of energy resources, including continuous monitoring of energy saving potential identification;
  • analyzing and predicting potential incidents in order to prevent and ensure readiness for emergency response;
  • implement and manage customer service for customers' complaints efficiently and independently, in order to assure its nonoccurrence in future and to drive the improvement process;
  • continuous improvement of the Integrated Management System through analysis of: execution of processes, goals and customer satisfaction.

The scope of the Integrated Management System is following activities: ensure flight safety and regularity, aviation security, airlines and cargo warehouse handling services.

The management of Almaty International Airport JSC follows the stated principles and main directions of development, supports all personnel initiatives to achieve the goals and looks forward for effective cooperation with all concerned parties.


Covid19: Travel Safe

We remind you that, despite the lifting of restrictions, the specialists of the Ministry of Health of Kazakhstan recommended at Almaty airport to keep a distance in places with a large crowd of passengers. Also, for your convenience, sanitizers are placed in crowded places. When visiting the airport medical center, it is recommended to wear medical masks. For non-contact thermometry, remote thermal imagers are installed at all entrances to the terminal. We ask you to be responsible in public places and observe safety rules to avoid infection with COVID-19. We inform you that in accordance with the order of the Interdepartmental Commission on Preventing the Occurrence and Spread of Coronavirus infection in the Republic of Kazakhstan, vaccination points have been opened in medical organizations of the city. The nearest vaccination point from the airport is located in the city polyclinic № 32.

We have implemented signage for you to keep your physical distance with others during security control. Please adhere to directions.

X-ray machines and trays are disinfected frequently.

No, you can still check-in to your flight when you arrive at the terminal. On the other hand, for a faster and safer experience, we recommend to complete your online check-in before arriving at the terminal, whenever possible

Currently, due to the lifting of restrictions by the Ministry of Health of Kazakhstan, the entrance to the terminal of Almaty International Airport is allowed for all visitors, including airport employees, as well as meeting and accompanying persons.

To make your trip comfortable and without problems, we recommend arriving at the airport in advance: you must have time to pass the check through Ashyk, pack your luggage, check in for the flight, check in your luggage and, of course, have a cup of coffee before the flight.

- passenger registration for international flights begins 2 hours before departure, for domestic flights-1.5 hours;
- check-in ends 40 minutes before departure.

Late passengers are not allowed on the flight. These time frames are approved in the Rules for organizing passenger services at airports of the Republic of Kazakhstan.

All lounge areas are cleaned and disinfected as prescribed by public health authorities with increased frequency based on the air traffic.

The food points at our airport are arranged in such a way that you maintain a safe physical distance with other people. Please follow the instructions and pointers. Catering facilities, kitchens and storage rooms are often disinfected. The Ministry of Health of Kazakhstan recommends the wearing of medical masks in crowded areas.

The duty-free at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at duty-free shops.

Duty-free areas and storage areas are frequently disinfected.

For your safety, the Ministry of Health of Kazakhstan recommends wearing medical masks in crowded areas, as well as in the medical center of the airport

Precautions to be taken at airports against COVID-19 are determined by the Resolution of the Chief Sanitary Doctor of the Republic of Kazakhstan. We try to fully maintain all precautions at our airport.