VIP services. Almaty International Airport

ALMATY INTERNATIONAL AIRPORT

ICAO UAAA (ALA)

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VIP services

VIP lounges at Almaty International Airport make maximum comfort of waiting for the flight and undergoing organizational, customs and border formalities for passengers of that special category.

High quality service, ethics and attention are the things we can please and cheer up our passengers with before a flight or after it.

List of services rendered in VIP lounges:

  • Individual meeting of passengers by agents with a name sign, and accompanying to a VIP lounge or an aircraft
  • Check-in of passengers and their hand baggage
  • Marking of baggage with an individual VIP tag
  • Separate passport and customs control counter in the VIP lounges of departure / arrival
  • Assistance in completing the necessary documents for passport and customs control
  • Information on operation of flights at the Almaty airport
  • Individual accompanying of passengers through the gallery to an air bridge for boarding an aircraft on a priority basis
  • Individual accompanying and provision of a separate comfortable microbus in order to transfer departing passengers to an aircraft and arriving passengers to a VIP lounge
  • Waiting rooms with a high comfort level and comfortable furniture
  • Comfortable restrooms
  • Services of bar, souvenir, and perfume shops (for additional payment)
  • Watching the cable TV
  • Provision of local telephony
  • Free provision of Internet and WI FI
  • Provision of illustrated magazines in Kazakh, Russian, and English languages
  • Assistance in calling the medical personnel, if necessary
  • Provision of ‘Green Room’ and ‘Conference Hall’ in the VIP lounge ‘arrival’ at the approved rates

If you would like to order VIP lounge services beforehand, it is necessary to inform the VIP service agents of the following information: passenger’s full name, departure or arrival date, name of airlines and flight number, as well as to make payment (in cash or by plastic bank cards).

PRICE LIST
FOR PASSENGER SERVICE IN VIP LOUNGE

THE RATES INCLUDE VAT = 1,12

VIP DEPARTURE: 20 000 TENGE PER ONE PASSENGER
VIP ARRIVAL: 14 500 TENGE PER ONE PASSENGER

Accompanied children:

Under the age of 2 without payment

At the age from 2 to 12 years - 50% of the basic rate of adult fare:

VIP DEPARTURE: Per passenger 10 000 KZT (VAT inclusive)
VIP ARRIVAL: Per passenger 7 250 KZT (VAT inclusive)


Unaccompanied children:

At the age from 6 to 12 years - 100% of the basic rate of adult fare:

VIP DEPARTURE: Per passenger 20 000 KZT (VAT inclusive)
VIP ARRIVAL: Per passenger 14 500 KZT (VAT inclusive
)

Persons with reduced mobilities:

VIP DEPARTURE: 10 000 TENGE PER ONE PASSENGER
VIP ARRIVAL: 7 250 TENGE PER ONE PASSENGER

Rent of ‘Green Room’ per 1 hour: 26500 tenge
Rent of ‘Conference Hall’ per 1 hour: 32500 tenge

Contact us by:

Telephones:
VIP ‘arrival’: +7 (727) 270-3230
VIP ‘departure’: +7 (727) 270-3143
FAX: +7 (727) 270-3100

e-mail:
vipserv@alaport.com
kassavip@alaport.com

 

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