In the airport

In the airport

Tariffs for parking of vehicles at the station square and in the covered parking complex of the Almaty International Airport.

TARIFFS

Time (in hours) Cost (tenge)

Up to 15 minutes Free (No more than 3 times per day)

From 15 minutes to 2 hours 300

Up to 4 hours 500

Up to 6 hours 800

Up to 12 hours 1200

Up to 24 hours 1800

Over 24 hours, for the next full and part-time days 2000

Loss of coupon fine 500 tenge.

Tariffs for parking of vehicles at the parking lot at the address Maylina str.

ALMATY AIRPORT DISTRIBUTES WI-FI TO ALL!

During the survey at Almaty International Airport, passengers, first of all, foreign, often expressed complaints about the free Internet in the terminal - it was impossible to connect to wi-fi via SIM cards of foreign cellular operators. Today we officially announce - this problem is solved.The provider company KazTransCom has completed technical work and network testing, and now at Almaty airport free wi-fi is available at the terminal to absolutely everyone, regardless of whether you are a client of a cellular operator, Kazakhstan or foreign. To connect, select the AIRPORT_Almaty network, enter the mobile phone number and connect to wi-fi via the code from the received SMS message. To reconnect (if you, for example, returned to the airport after a while), you need to “forget” the previously registered network and connect to it again in the same way. We launched passenger surveys on domestic and international departures a few months ago. It applies to all aspects related to their stay at the airport - from the cleanliness of the territory and toilet rooms to the availability of a play area for children and speed of service at check-in. We conduct surveys on a regular basis, we also ask you to evaluate the politeness and competence of the staff, we are interested in the opinions regarding catering outlets, shops and exchange offices, the level of service in them. It is possible that you were offered to answer questions and share your opinion about the quality of services at the airport. We note that every opinion is very important to us, and we are grateful to you for your time. Analysis of the survey results allows us to quickly and efficiently resolve issues that will make your stay at the Almaty airport comfortable and enjoyable.

In the terminal of the International Airport of Almaty there are many publicly
available food outlets where you can drink coffee and other beverages, have a light
snack or have a full lunch and dinner. Also on the first and second floors of the
terminal there are vending machines with drinks and snacks.
On the ground floor of the terminal to the right of the entrance is the "Art Lunch"
dining room with a large selection of dishes.

In the common area on the second floor there are several coffee shops, including
Costa Coffee, Coffee Shop, Mamma`s, Don Coffee, as well as a restaurant with an
outdoor terrace. In the arrival hall of local flights there is a stylish coffee shop Elvis Coffee.

There are cafeterias and bars also in the departure areas of international and
domestic flights. In addition, Alaport Café own airport cafes are located here, with
hot, cold, light alcoholic beverages and a large selection of pastries, sandwiches
and other snacks.

Airport without barriers for passengers with disabilities and other persons with disabilities

There is a medical service at the Almaty airport that operates around the clock. There are 5 doctors, 5 medical assistants, 5 mother’s and child’s on duty rooms, 4 ambulance drivers.

Equipment: 6 wheelchairs - wheelchairs, 4 of them are narrow for delivery to the seat in the aircraft, 2 ambulances (Mercedes-Bens, Hyundai 2013 release). All services are free.

Contact phones 2703-030, 2703-490 Email address: medoffice@alaport.com Head of the Medical Service of the Almaty Airport - Nurimanov Sagdat, mobile: +7 777 009 97 94

VIP lounges at Almaty International Airport make maximum comfort of waiting for the flight and undergoing organizational, customs and border formalities for passengers of that special category.

High quality service, ethics and attention are the things we can please and cheer up our passengers with before a flight or after it.

List of services rendered in VIP lounges:

  • Individual meeting of passengers by agents with a name sign, and accompanying to a VIP lounge or an aircraft
  • Check-in of passengers and their hand baggage
  • Marking of baggage with an individual VIP tag
  • Separate passport and customs control counter in the VIP lounges of departure / arrival
  • Assistance in completing the necessary documents for passport and customs control
  • Information on operation of flights at the Almaty airport
  • Individual accompanying of passengers through the gallery to an air bridge for boarding an aircraft on a priority basis
  • Individual accompanying and provision of a separate comfortable microbus in order to transfer departing passengers to an aircraft and arriving passengers to a VIP lounge
  • Waiting rooms with a high comfort level and comfortable furniture
  • Comfortable restrooms S
  • ervices of bar, souvenir, and perfume shops (for additional payment)
  • Watching the cable TV
  • Provision of local telephony
  • Free provision of Internet and WI FI
  • Provision of illustrated magazines in Kazakh, Russian, and English languages
  • Assistance in calling the medical personnel, if necessary
  • Provision of ‘Private Room’ in the VIP lounge ‘departure’ at the approved rates

If you would like to order VIP lounge services beforehand, it is necessary to inform the VIP service agents of the following information: passenger’s full name, departure or arrival date, name of airlines and flight number, as well as to make payment (in cash or by plastic bank cards).

PRICE LIST FOR PASSENGER SERVICE IN VIP LOUNGE

THE RATES INCLUDE VAT = 1,12

VIP DEPARTURE: 23 000 TENGE PER ONE PASSENGER

VIP ARRIVAL: 17 500 TENGE PER ONE PASSENGER

without bar

VIP DEPARTURE: 20 000 TENGE PER ONE PASSENGER

VIP ARRIVAL: 14 500 TENGE PER ONE PASSENGER

Accompanied children:

Under the age of 2 without payment

At the age from 2 to 12 years - 50% of the basic rate of adult fare:

VIP DEPARTURE: Per passenger 11 500 KZT (VAT inclusive)

VIP ARRIVAL: Per passenger 8 750 KZT (VAT inclusive)

without bar

VIP DEPARTURE: 10 000 TENGE PER ONE PASSENGER

VIP ARRIVAL: 7 250 TENGE PER ONE PASSENGER

Unaccompanied children:

At the age from 6 to 16 years - 100% of the basic rate of adult fare:

VIP DEPARTURE: Per passenger 23 000 KZT (VAT inclusive)

VIP ARRIVAL: Per passenger 17 500 KZT (VAT inclusive)

without bar

VIP DEPARTURE: 20 000 TENGE PER ONE PASSENGER

VIP ARRIVAL: 14 500 TENGE PER ONE PASSENGER

Persons with reduced mobilities:

VIP DEPARTURE: 11 500 TENGE PER ONE PASSENGER

VIP ARRIVAL: 8 750 TENGE PER ONE PASSENGER

without bar

VIP DEPARTURE: 10 000 TENGE PER ONE PASSENGER

VIP ARRIVAL: 7 250 TENGE PER ONE PASSENGER

Rent of ‘Private Room’ per 1 hour: 26000 tenge

Contact us by: Telephones: VIP ‘arrival’: +7 (727) 270-3230 VIP ‘departure’: +7 (727) 270-3143 FAX: +7 (727) 270-3100 e-mail: vipserv@alaport.com kassavip@alaport.com

At the pharmacy, you can buy medicines and hygiene products, located on the
second floor of the passenger terminal to the left of the entrance.
Working hours - 24/7

You can exchange currency at Almaty International Airport at official exchange
offices operating in accordance with the “Rules for the organization of exchange
operations with foreign currency in cash in the Republic of Kazakhstan”
established by the National Bank of Kazakhstan.

Here you can exchange tenge, US dollar, euro, English pound, Russian ruble,
Kyrgyz som, Chinese yuan and other types of currencies specified in the official
exchange rates of the National Bank of Kazakhstan.
There are exchange points in the common area of the passenger terminal, on the
first and second floors.

In the airport

In the airport

Tariffs for parking of vehicles at the station square and in the covered parking complex of the Almaty International Airport.

TARIFFS

Time (in hours) Cost (tenge)

Up to 15 minutes Free (No more than 3 times per day)

From 15 minutes to 2 hours 300

Up to 4 hours 500

Up to 6 hours 800

Up to 12 hours 1200

Up to 24 hours 1800

Over 24 hours, for the next full and part-time days 2000

Loss of coupon fine 500 tenge.

Tariffs for parking of vehicles at the parking lot at the address Maylina str.

ALMATY AIRPORT DISTRIBUTES WI-FI TO ALL!

During the survey at Almaty International Airport, passengers, first of all, foreign, often expressed complaints about the free Internet in the terminal - it was impossible to connect to wi-fi via SIM cards of foreign cellular operators. Today we officially announce - this problem is solved.The provider company KazTransCom has completed technical work and network testing, and now at Almaty airport free wi-fi is available at the terminal to absolutely everyone, regardless of whether you are a client of a cellular operator, Kazakhstan or foreign. To connect, select the AIRPORT_Almaty network, enter the mobile phone number and connect to wi-fi via the code from the received SMS message. To reconnect (if you, for example, returned to the airport after a while), you need to “forget” the previously registered network and connect to it again in the same way. We launched passenger surveys on domestic and international departures a few months ago. It applies to all aspects related to their stay at the airport - from the cleanliness of the territory and toilet rooms to the availability of a play area for children and speed of service at check-in. We conduct surveys on a regular basis, we also ask you to evaluate the politeness and competence of the staff, we are interested in the opinions regarding catering outlets, shops and exchange offices, the level of service in them. It is possible that you were offered to answer questions and share your opinion about the quality of services at the airport. We note that every opinion is very important to us, and we are grateful to you for your time. Analysis of the survey results allows us to quickly and efficiently resolve issues that will make your stay at the Almaty airport comfortable and enjoyable.

In the terminal of the International Airport of Almaty there are many publicly
available food outlets where you can drink coffee and other beverages, have a light
snack or have a full lunch and dinner. Also on the first and second floors of the
terminal there are vending machines with drinks and snacks.
On the ground floor of the terminal to the right of the entrance is the "Art Lunch"
dining room with a large selection of dishes.

In the common area on the second floor there are several coffee shops, including
Costa Coffee, Coffee Shop, Mamma`s, Don Coffee, as well as a restaurant with an
outdoor terrace. In the arrival hall of local flights there is a stylish coffee shop Elvis Coffee.

There are cafeterias and bars also in the departure areas of international and
domestic flights. In addition, Alaport Café own airport cafes are located here, with
hot, cold, light alcoholic beverages and a large selection of pastries, sandwiches
and other snacks.

Airport without barriers for passengers with disabilities and other persons with disabilities

There is a medical service at the Almaty airport that operates around the clock. There are 5 doctors, 5 medical assistants, 5 mother’s and child’s on duty rooms, 4 ambulance drivers.

Equipment: 6 wheelchairs - wheelchairs, 4 of them are narrow for delivery to the seat in the aircraft, 2 ambulances (Mercedes-Bens, Hyundai 2013 release). All services are free.

Contact phones 2703-030, 2703-490 Email address: medoffice@alaport.com Head of the Medical Service of the Almaty Airport - Nurimanov Sagdat, mobile: +7 777 009 97 94

VIP lounges at Almaty International Airport make maximum comfort of waiting for the flight and undergoing organizational, customs and border formalities for passengers of that special category.

High quality service, ethics and attention are the things we can please and cheer up our passengers with before a flight or after it.

List of services rendered in VIP lounges:

  • Individual meeting of passengers by agents with a name sign, and accompanying to a VIP lounge or an aircraft
  • Check-in of passengers and their hand baggage
  • Marking of baggage with an individual VIP tag
  • Separate passport and customs control counter in the VIP lounges of departure / arrival
  • Assistance in completing the necessary documents for passport and customs control
  • Information on operation of flights at the Almaty airport
  • Individual accompanying of passengers through the gallery to an air bridge for boarding an aircraft on a priority basis
  • Individual accompanying and provision of a separate comfortable microbus in order to transfer departing passengers to an aircraft and arriving passengers to a VIP lounge
  • Waiting rooms with a high comfort level and comfortable furniture
  • Comfortable restrooms S
  • ervices of bar, souvenir, and perfume shops (for additional payment)
  • Watching the cable TV
  • Provision of local telephony
  • Free provision of Internet and WI FI
  • Provision of illustrated magazines in Kazakh, Russian, and English languages
  • Assistance in calling the medical personnel, if necessary
  • Provision of ‘Private Room’ in the VIP lounge ‘departure’ at the approved rates

If you would like to order VIP lounge services beforehand, it is necessary to inform the VIP service agents of the following information: passenger’s full name, departure or arrival date, name of airlines and flight number, as well as to make payment (in cash or by plastic bank cards).

PRICE LIST FOR PASSENGER SERVICE IN VIP LOUNGE

THE RATES INCLUDE VAT = 1,12

VIP DEPARTURE: 23 000 TENGE PER ONE PASSENGER

VIP ARRIVAL: 17 500 TENGE PER ONE PASSENGER

without bar

VIP DEPARTURE: 20 000 TENGE PER ONE PASSENGER

VIP ARRIVAL: 14 500 TENGE PER ONE PASSENGER

Accompanied children:

Under the age of 2 without payment

At the age from 2 to 12 years - 50% of the basic rate of adult fare:

VIP DEPARTURE: Per passenger 11 500 KZT (VAT inclusive)

VIP ARRIVAL: Per passenger 8 750 KZT (VAT inclusive)

without bar

VIP DEPARTURE: 10 000 TENGE PER ONE PASSENGER

VIP ARRIVAL: 7 250 TENGE PER ONE PASSENGER

Unaccompanied children:

At the age from 6 to 16 years - 100% of the basic rate of adult fare:

VIP DEPARTURE: Per passenger 23 000 KZT (VAT inclusive)

VIP ARRIVAL: Per passenger 17 500 KZT (VAT inclusive)

without bar

VIP DEPARTURE: 20 000 TENGE PER ONE PASSENGER

VIP ARRIVAL: 14 500 TENGE PER ONE PASSENGER

Persons with reduced mobilities:

VIP DEPARTURE: 11 500 TENGE PER ONE PASSENGER

VIP ARRIVAL: 8 750 TENGE PER ONE PASSENGER

without bar

VIP DEPARTURE: 10 000 TENGE PER ONE PASSENGER

VIP ARRIVAL: 7 250 TENGE PER ONE PASSENGER

Rent of ‘Private Room’ per 1 hour: 26000 tenge

Contact us by: Telephones: VIP ‘arrival’: +7 (727) 270-3230 VIP ‘departure’: +7 (727) 270-3143 FAX: +7 (727) 270-3100 e-mail: vipserv@alaport.com kassavip@alaport.com

At the pharmacy, you can buy medicines and hygiene products, located on the
second floor of the passenger terminal to the left of the entrance.
Working hours - 24/7

You can exchange currency at Almaty International Airport at official exchange
offices operating in accordance with the “Rules for the organization of exchange
operations with foreign currency in cash in the Republic of Kazakhstan”
established by the National Bank of Kazakhstan.

Here you can exchange tenge, US dollar, euro, English pound, Russian ruble,
Kyrgyz som, Chinese yuan and other types of currencies specified in the official
exchange rates of the National Bank of Kazakhstan.
There are exchange points in the common area of the passenger terminal, on the
first and second floors.