07 Nov 2016
On October 23, 2016 the departure of the flight КС 991 from Almaty to Astana of Air Astana Airlines was delayed.
According to the schedule the flight had to get away after an arrival of the other flight, which arrived with delay for 38 minutes.
After landing, due to the fact that the aircraft was operated with a faulty auxiliary power unit (APU), there was a need for an air starter unit in order to start engines which was timely provided by the airport’s services. But because of discussions of the airline staff with passengers on board, there was additional delay in departure.
In its communication to the passengers aboard, the crew of Air Astana Airlines stated that the delay occurred because of the fault of the airport’s services, that was unreliable information.
Following the results of investigation the non-participation of the airport’s services in a delay of this flight was proved.
Air Astana Airlines brought its official apologies to the airport.
Press service of “Almaty International Airport” JSC.